Travel Insurance Information & Questions
Have Questions or Need to File a Claim?
For information on how to file a claim, please visit the Claim information page or call Generali at (866) 999-4018 to file your claim. If you have purchased travel insurance and have specific questions about coverage or claims, please call Generali directly at (866) 999-4018. Referencing plan code GR334 may assist in directing your inquiry.
Generali Vacation Rental Insurance - Guest Protect Plan
Generali's Guest Protect Plan is offered on all lease agreements (coverage is available to U.S. residents only). The Guest Protect Plan provides coverage for your pre-paid, non-refundable trip costs; additional information regarding the insurance is available below. The plan cost for this travel insurance is based on your total balance due and is not subject to tax. You have the option to purchase the plan on your Vacation Rental Agreement. If you choose to purchase the plan, the plan cost is due with your initial balance due. We strongly recommend all of our guests purchase this valuable travel insurance, as no refunds will be offered, even in the case of a mandatory hurricane evacuation. If you have questions, please contact Generali at (866) 999-4018. Please reference plan code GR334.
For a brief description of the coverage(s) available, please view the Guest Protect Plan flyer.
Why Buy Generali Vacation Rental Insurance - Guest Protect Plan?
No matter where your travels take you, the last thing you want to do is think about something going wrong. Still, sometimes the unfortunate happens-long-awaited trips get interrupted or canceled, people get sick or injured, baggage is lost or stolen and natural disasters can strike. Be sure to get the right level of travel protection so you can relax and enjoy your vacation. Click here to view a Description of Coverage/Policy.
What's included: Coverage & Maximum Benefit Limit?
Generali's Guest Protect Plan offers coverage for Trip Cancellation and Trip Interruption, Baggage Delay and Emergency Assistance and Transportation, plus a host of services. The following coverages have been included for your protection.
Insurance Coverages
Underwritten by General U.S. Branch | Maximum Limit Per Person | Maximum Limit Per Reservation |
|---|
| Trip Cancellation | 100% of Trip Cost |
| Trip Interruption | 150% of Trip Cost |
Travel Delay
($200 per person daily limit applies) | $600 | $6,000 |
| Baggage | $1,000 | $10,000 |
| Baggage Delay | $1,000 | $10,000 |
| Accidental Death & Dismemberment-Travel Accident | $100,000 | $100,000 |
| Medical & Dental | $25,000 | $250,000 |
| Emergency Assistance & Transportation | $1,000,000 | $1,000,000 |
Rental Car Damage
(Not available to residents of Texas) | $25,000 | $25,000 |
Note: The maximum Reservation Cost this plan covers is $100,000.
Additional Services provided through Generali's designated provider:
- 24-Hour Emergency Assistance Services
- Concierge Services
- Identity Theft Resolution Services
- Roadside Assistance
- On Demand Medical Care
If you need to file a claim, please notify your booking agent immediately. Then call Generali at (866) 999-4018 and refer to plan code GR334.
Click here for the Travel Insurance Terms and Conditions document to get more information.
Coverage is valid only if plan cost has been paid.
This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.
Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For questions or complete information on policy benefits, limits and exclusions, please contact Generali at (866) 999-4018 or https://www.csatravelprotection.com/certpolicy.do?product=GR334 for a sample Description of Coverage or Insurance Policy for this plan.
These plans are administered by Generali Travel Protection and Insurance Services. Services are provided through Generali's designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.
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