Appliances

Our Service Technicians are great at assessing and repairing common appliances. However, if for any reason the appliance in question appears to be in total disrepair or missing altogether, please see below for some items we keep stocked at both the Duck and Corolla offices. If you are able to come pick the item up in person, It is advised to call ahead to confirm your item is in stock. Once delivered or received, these items MUST remain in the rental home as property of Twiddy and the home owner.

• Basic drip-style coffee makers
• Blenders
• Toasters

Refrigerators

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On turnover days, refrigerators can take up to 24 hours to fully cool. Upon arrival to your rental home, if your refrigerator seems warmer than its normal operating temperature, please bear in mind some of the following.

• Refrain from putting the fridge or freezer on their lowest/coldest settings, as this can cause the system to overwork itself, leading to mechanical damage or failure. We recommend maintaining moderate or medium temperature settings.
• Housekeeping would have had the unit open for an extended period of time to clean and sanitize the fridge prior to your arrival. During this time, the fridge would have remained open and took on warmer outside air. The fridge may take some time to regulate its internal temperature back to normal.
• Refrain from packing your fridge with bulk amounts of warm food items upon arrival. This can drastically slow the cooling process, as the fridge will have to work harder and longer to cool everything.
• Adding pre-chilled items, such as cold soda cans, to the fridge can assist in the cooling process.
• Remove non-essential or non-perishable food items from the fridge during the initial “cool-down” period. We recommend placing un-chilled soda cans, water bottles, and similar items in coolers until the fridge has caught itself up.
• For any food items that MUST directly go into the fridge, be sure that they are not blocking any of the cooling vents so that airflow can properly circulate.

If none of the above has explained or resolved the issue by the following day, please call our offices for further assistance.

Stoves & Ovens

Stoves and ovens vary in make, model, and fuel source. As such, troubleshooting tips are limited as appliance specialists may be required to properly diagnose and resolve issues. However, we can advise a few of the following tips.

1 Individual Burners Are Not Heating

If your stovetop is a traditional electric model with removable coiled burners, you may need to check that the burner itself is plugged in securely. Housekeeping may have removed these coils prior to your arrival for cleaning, and may not have correctly plugged them back in. Make sure the knobs have been turned to the OFF position and check that everything is cool to the touch before attempting.

2 The Ignitor Is Not Sparking/Lighting the Gas Burner

If available, we may advise you use a grill-lighter or extended length match to ignite the burner.

If none of the above has explained or resolved the issue, please call our offices for further assistance.

Grills

You rental home may feature either a charcoal or propane grill. Please keep in mind that Twiddy does not supply charcoal, though propane should be available if your house features that style grill.

1 The Grill Is Out of Propane

Check the grill itself to see if it has a propane gas tank attached to its regulator. Keep in mind, some grills are “hard-lined” and feature a gas line instead of a dedicated tank. If the grill does not appear to be hard-lined, check the grilling area for a spare tank. If one is not available, you can exchange the empty tank for a new one at either of our office locations. You can also purchase your own tank or refill at a local hardware or grocery store. In this instance, please save your receipt and Twiddy will reimburse you for the expense.

If you are unable to make it to an office or a store, Twiddy can also deliver a replacement tank. Please bear in mind that we cannot guarantee delivery times, as our Field Staff is actively prioritizing and responding to emergencies and maintenance concerns. Gas refills for hard-lined equipment must be handled by third-party Gas Service Providers, which may be coordinated through Twiddy.

2 The Grill Is Dirty

It is the departing guests’ responsibility to clean the grill with the provided brush. If the previous tenant did not perform this courtesy, we may advise igniting the grill and allowing it to heat to a high temperature. Once the grill is hot, scrubbing the grates with the grill brush should easily remove any food scraps, drippings, or buildup.

If you do not have a grill brush, one can be picked up from either of our office locations, or we can have one delivered.

3 The Grill Is Not Reaching Full Temperature

This may indicate an issue with the gas regulator, which is the connection between the gas tank and the grill that regulates the amount of gas reaching the burners. You can perform a reset of the regulator by doing the following:

• Make sure the gas tank’s valve is turned to the closed or off position.
• Make sure all burner knobs are in the off position.
• Detach the tank from the regulator.
• After a few minutes, reattach the gas tank to the regulator.
• Before use, make sure you turn on the gas at the tank valve before turning the burner knobs to the on position. Turning on the gas out of sequence is what causes the regulator to go “out-of-whack.”

4 The Grill Is in Disrepair

If there are broken knobs, burners, handles, or any general damage to the grill, please call our offices for further assistance so we can coordinate a repair or replacement.

Laundry - Washers & Dryers

Washers and dryers vary widely in make and model. As such, troubleshooting is limited as they often require appliance specialists to diagnose most issues. However, please bear in mind some of the following to improve and maintain their performance.

1 Check and Clear Dryer Vents and Lint Traps

Clearing the dryer of any excess lint or obstructions in the vents can greatly increase performance. If your laundry is not drying efficiently, this is the most common source of the issue.

2 Limit Load Size

Clothes or towels that are heavily drenched with water will dry at a much slower rate, especially if loaded into the unit in bulk. This can also damage the dryer due to the weight and strain this imposes on the moving parts.

The same is true of washers: an excessive load will hinder performance and can cause damage.

Elevators

While not an appliance in the traditional sense, elevators can be considered as such. This amenity is intended to assist the infirm and aid in the transportation of luggage, groceries, and other items. Please keep in mind children are not allowed to ride or operate the elevator unattended due to the risk of serious injury. Please follow all posted safety instructions. See below for further best practices and a few troubleshooting tips.

1 The Elevator Is Not Calling to a Particular Floor

Make sure all the entry doors for the elevator are closed on each level of the home. Accordion doors, when present, also should be fully closed before the elevator will respond. If any of these doors are open or ajar, the elevator may not work, as a safety precaution.

2 Someone Is Stuck Inside the Elevator

If you can communicate to the party inside, advise them to remain calm. Check all entry doors for the elevator to make sure they are securely closed, as any opening may have caused the cab to “lock” as a safety precaution.

If either of these suggestions do not restore normal functions, please call our offices immediately so that we can dispatch someone to assist in person. We may also advise you to call 911 if there is any immediate health or safety concern presented by this situation.

Best Practices & Reminders

• Do not attempt to exit the elevator until the cab has come to a full resting stop. A premature exit may cause the elevator to default into a safety mode that prevents further use.
• Do not use the elevator during storms due to the potential for a power outage.
• Children may not ride or operate the elevator without the accompaniment of an adult.
• Do not reach fingers, hands, or limbs into the elevator shaft, even if the cab is in a resting stopped position.
• Advise our offices if any features of the elevator are not working, such as lights, telephone, or buttons.