Pools & Spas

There is sand in the pool/spa

Sand frequently blows into most pools, particularly those nearest the oceanfront or large sand-dunes. Those in your party that do not rinse off before entering the pool may also contribute to some of the sand accumulation. The good news is that sand DOES NOT affect the function, chemical safety, or cleanliness of the pool. Sand that enters the pool will settle to the bottom and should not interfere with the filters or pumps. Excessive sand build-up can be vacuumed out by a licensed pool vendor, but may incur an extra charge if needed outside of normal servicing. The same is true for spa conditions and function.

My pool is not heating

Pool heaters are only available seasonally by request, and may require an additional fee. If you home advertises a heated pool, you must request this service be added prior to your arrival. If you have arranged and paid for this service, please be advised that heaters are turned on the day of your arrival and may take up to 24 hours before its effects become apparent. These amenities are also very sensitive to weather conditions. Strong winds, cool temperatures, and rain can substantially affect performance. Some heaters may not come on at all if air temperatures dip below 60 degrees. Even in ideal conditions, heaters usually only raise the water temperature 8 to 10 degrees above the ambient air temperature and may not exceed 80 degrees. If the heater is experiencing difficulties beyond these conditions, we may suggest the following: 

 

1 Check the Water Flow from Jets

If the water flowing from this area is warmer than the surrounding water, then your heater is functioning and may just need more time to take effect.

My spa is not heating

Spas that are not heating properly can be caused by one of several common issues. Not leaving the cover on your spa while it is not in use can cause the tub’s heat to escape and water temperatures to be chilled by cooler air. The other most common issues are those relating to power. Spas may default themselves into “economy” mode if not used for extended durations, in an effort to save power. A tripped breaker may also cause total power loss and subsequent loss of heat.

 

1 Keep the Spa Covered When Not in Use

Keeping the spa covered when not in use helps to maintain the water temperature and reduce energy consumption.

 

2 Check the Spa Display Panel

Check the spa display panel, if available, for any error or alternative-mode messages. Adjusting the temperature to a higher setting may “wake” the spa out of economy mode.

 

3 Reset the Spa

Resetting the spa may bring the unit back into normal functioning mode. Try to locate a small gray/black panel box within the vicinity of the tub to perform a reset. Depending on the style of the box, you may need to open its cover or door to access the controls.

If you are comfortable doing so, switching the tub OFF or fully disconnecting the unit for a few moments before powering the unit back on may restore the spa to normal function.

My pool/spa is dirty

Please keep in mind your pool/spa may not have been serviced by the time you check into your rental home. Pool Vendors work extended hours due to weekend traffic delays and full servicing may not occur until after 5pm. Also bear in mind that sand that has settled to the bottom of the pool is normal in our area and is not an indicator that the water is dirty. Some surface staining on the bottom of the pool and its liner is also a common condition, and may also give the false impression of dirty water. Surface debris like leaves, bugs, and pollen may also drift or blow into the water throughout your stay. This is also common and can be easily removed with the provided net or skimmer.

 

1 Test the Cleanliness of the Water

You can test the cleanliness of the water by dipping a clear drinking glass into the pool to collect a water sample. If the water appears clear, then staining or sand may have given the illusion of an unserviced pool. If the water appears cloudy or discolored, then we may need to have the Pool Vendor assess further.

If you cannot see the bottom of the pool due to water cloudiness or discoloration, please call our offices.

 

2 Skim Excess Surface Debris

Please skim excess surface debris from the water to maintain water clarity.

 

3 Shower Before Entering the Pool or Spa

Advise your guests to shower off before entering the pool or spa. Sunscreen can be very damaging to the filters and may cause the water condition to suffer.

 

4 Limit Pool and Spa Use

Overuse of pools and spas can negatively impact water condition and increase the risk of bacterial contamination. Limit use to reasonable groups of guests for short durations.

 

5 Do Not Remove the Floating Chemical Dispenser

Do not remove the floating chemical dispenser for any reason, as these actively maintain appropriate chemical levels in spas and some pools.

 

6 Pets Are Not Allowed in Pools or Spas

Pets are not allowed in pools or spas, as they can significantly increase the risk of bacterial contamination and cause damage to the filters.

 

7 Turn Off Exterior Pool Lighting at Night

Turning off exterior pool lighting at night when the pool is not in use may mitigate swarms of flying insects that congregate in these areas, and inadvertently land in the water.

The water is not circulating, filtering, or flowing

Whether this condition is present on your pool or spa, it is often a power issue. For your spa, you may check its display panel to see if there is any apparent error or mode message. If there is no power at all, a breaker may have tripped.

 

1 Maintain the Water Level of Your Pool or Spa

Water should be at least ¾ up the skimmer box and above all jets in order to prevent mechanical damage. A hose should be available in the pool area to add water as necessary.

Someone has had an “accident” in the pool or spa

Fecal accidents require the immediate closure of any pool or spa. Please report all accidents promptly and do not allow anyone to re-enter the water until a full treatment has been completed. Failure to comply can cause serious illness.

 

1 Encourage Frequent Bathroom Breaks for Children

Frequent bathroom breaks for children are necessary to prevent contamination and maintain water quality.

 

2 Dispose of Diapers Properly

Unchanged diapers spread bacteria in the water and cause similar health concerns. Ensure all diapers are changed promptly and disposed of appropriately.

 

2 Prohibit Spa Use for Children Under 12

Children under the age of 12 are prohibited from entering spas at any time to ensure safety and maintain proper water conditions.

The pool or spa is losing water

The most common causes for loss of water levels is excessive splashing and evaporation. Keeping your spa covered while not in use will mitigate any evaporation. Aside from limiting splashing, pool water levels can best be maintained by adding water with the nearest hose.

If you notice excessive water loss, this may indicate a leak of some kind. Please reach out to our offices so we may identify the source of the issue.

"Ground Current" sensation

Occasionally, some pools and spas in Dare and Currituck counties experience a mild ground current. While this occurrence is typically intermittent and benign, it may be more prevalent in different areas of The Outer Banks depending on environmental conditions. Using rubber mats (when available) or rolled up towels as platforms for entry and exit into the water can mitigate the effects of this current.

If the ground current becomes more frequent, intense, or sustained, please cease use of the pool or spa until we can have a licensed electrician evaluate.