Security
The safety and security of you, your family, friends, and guests are of the utmost importance to Twiddy. You home is equipped with a variety of security features to ensure everyone in your party can enjoy their vacation without worry. If you are experiencing any difficulties with doors, locks, or alarms please refer to the below troubleshooting reminders.
Locks - Keyless Entry and Keyed Entry
The main entry of your home will be outfitted with either a hard/physical key-lock or a keyless entry system. Upon arrival, our agents at the front desk will review with you which style lock your home features and how to operate that system. If for any reason you have difficulty locking or unlocking the home, please see below.
My keys are not working
Be sure that the label on your key-tag matches the name and house number reflected on the home as well as your check-in materials . Also, be sure that you are attempting entry into the correct door. Most main entries are featured at the front or side of the home, usually on the first or second level. If you have incorrect or malfunctioning keys, please call our offices so that we may dispatch someone to assist in person.
My keyless entry system is not working
Keyless entry codes are time sensitive and only activate at the time arrival services have been completed at your rental home, or after 4pm. If you pre-arranged an early check-in, you keyless code will activate after 1pm. If the issue is not related to the timing of your code, we can try a few other things.
Does the lock mechanism have power? If it does, pressing any button should produce a brief flash of light and an audible beep. If there appears to be no power, please call our offices for further assistance.
Normal operation procedures are shown below:
- Press buttons firmly and one at a time.
- A successful keystroke yields a brief GREEN flash and BEEP.
- Be sure to enter ALL digits and any special characters such as a #.
- A RED flash indicates an error. Wait until the flashing stops before your next attempt.
- A sustained GREEN flash and BEEP indicates a successful code entry.
- Turn the deadbolt pr push down the lever to unlock the door.
- If you turned the deadbolt, you may now turn the doorknob to open the door.
Deadbolt Style Lock Operating Instructions
To Unlock: Enter your code as shown above (XXXXX including * or #, if shown) and turn the deadbolt knob on the lock while the light is green. Turn the doorknob to open the door.
To Lock: Turn the deadbolt knob.
Lever Style Lock Operating Instructions
To Unlock: Enter your code as shown above (XXXXX including * or #, if shown) and push the handle down while the light is green to unlock AND open the door.
To Lock: Automatically locks when door is closed.
Keyless entry timing sensitivities
- Allowing a time lapse of 5 seconds or more between pressing buttons will result in the lock registering an incorrect code.
- 4 incorrect code entries will result in the lock going into a LOCK OUT mode, indicated by a 45 second interval of continuous red flashing lights. Any subsequent incorrect codes will yield yet another LOCK OUT mode. Do not reattempt entry until the LOCK OUT mode has lapsed and all flashing lights have subsided.
- After a successful code entry, you have 5 seconds to turn the deadbolt or depress the lever before the lock registers an abandoned entry and re-locks itself automatically.
Entry instructions should also be provided in your check-in materials. Bear in mind, some homes feature different style lock mechanisms, though instructions for each style should be provided. If none of the above suggestions explain or resolve your issue, please call our offices so we may dispatch someone to assist in person.
Lift-n-Lock Door Handles
Some homes feature doors that have a lift-n-lock entry system. These door systems have a lever action handle that can be lifted and depressed in either direction, as well as a deadbolt latch. If you are having difficulty opening this style door, please keep in mind the following.
Lock or Unlock the Door
To lock or unlock, lift the door handle upwards. While in the upwards position, turn the deadbolt to either the locked or unlocked position depending on what you are doing. Unlocking usually means turning the deadbolt away from the door jamb.
Open the Door After Unlocking
If you were attempting to unlock the door, you may now depress the door handle to open the door.
Smoke and Carbon Monoxide Detectors
If any of these wall or ceiling mounted alarms are emitting an errant beep, they may need to have their batteries changed. Please take note of the location of the alarm in question and contact our offices so that we may dispatch in-person assistance. If you feel comfortable doing so and can safely reach the alarm, you may attempt to access the battery pack of the alarm and adjust or change the batteries yourself.
If the Alarm Is Actively Sounding with Evidence of Smoke or Fire
Please make sure everyone in your party safely exits the home. Once everyone is outside and accounted for, please immediately call 911.
If the Alarm Is Actively Sounding with No Evidence of Smoke or Fire
Double check the home to be sure you have not overlooked any hazards. False alarms can be caused by high heat, moisture, dust, and humidity which affect the sensors in the alarm. Be sure to secure any open windows or doors that might be contributing to false alarms of this sort.
Pool Alarms
If you rental home features direct access to a pool from the interior of the home without the barrier of a gate or fence, a pool alarm will have been put in place as a safety precaution. These alarms are meant to make you aware if an unattended child has opened any door leading to the pool area without your knowledge. In order to prevent this alarm from sounding, you must depress a small button on or over the door before opening the door. If this button is not pressed, the alarm will activate and sounds very similar to a routine security alarm.
Please do not disarm these alarms, as they are a necessary safety feature.
Security Alarms
If your home features a Security Alarm, these items are typically activated in the off-season when the home is uninhabited. Use of these alarms is strictly limited to personal home-owner use and is not available as an amenity for guests. If for any reason the alarm is activated or is actively sounding during your stay, please reach out to Twiddy immediately so that we may coordinate deactivation.
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