Water & Plumbing

Environmental Impacts

The main entry of your home will be outfitted with either a hard/physical key-lock or a keyless entry system. Upon arrival, our agents at the front desk will review with you which style lock your home features and how to operate that system. If for any reason you have difficulty locking or unlocking the home, please see below.

Wind-driven rain

Storms that produce heavy rain and high winds can lead to leakage around windows, slider doors, and other points of entry. There are no active measures that can be taken to resolve this issue UNTIL the rain subsides. Until conditions improve, we advise placing towels at window or door seams to mitigate the intrusion of water. If this sort of leak has led to dripping water accumulation, please place a container (bowl, bucket, etc.) under the water source to prevent further damage to the home and notify Twiddy immediately so that we may coordinate any necessary assessments or repairs.

Well-Water Conditions (4x4 Beaches)

Homes with private wells occasionally experience low pressure, salty, distasteful, or discolored water. There may also be an unpleasant sulfur odor. Private well water may discolor hair and/or clothing. Many guests choose to use bottled water for drinking purposes, even though the water is tested regularly for contaminants. All homes in the 4x4 area have private wells and may have more prevalent water problems, even in homes with water filtration systems. Please keep in mind that these conditions are common for this area of the beach, and while water remains safe to use and is regularly tested and treated, we can gladly have specialists determine if further treatment is necessary. Always feel free to reach out if conditions worsen or seem beyond comfortable use.

Loss of Water Service (Nags Head through Corolla)

Total loss of water service (to all plumbing fixtures) in a home on the paved areas of The Outer Banks is likely directly related to an area outage through Public Utilities. Please notify Twiddy immediately if you experience total water loss so that we may coordinate with the local utilities provider on an ETA for restoration of service.

Loss of Water Service (4x4 Beaches)

Total loss of water service (to all plumbing fixtures) in a home on the 4x4 beaches is likely due to a power outage, as these homes are serviced through private wells that require electric pumps.

Leaks

Whether the leak is coming from a pipe, plumbing fixture, toilet, or appliance, it always best to first attempt to turn off the water source so that the leak is no longer active. A shut-off valve should be in close proximity, and if located, we advise to please turn it to the OFF position.

If you cannot locate the shut-off valve, are unable to stop the flow of water, or there is residual dripping, please find a suitable receptacle to collect the water in order to contain and prevent any further damage or impacts to the home. A bucket, pot, trashcan, cooler, or even towels can help to temporarily contain the effects of a leak.

In any case, please contact our offices so that we may dispatch someone to address the leak in person.