Meet the Team
The Owner Services team is exclusively dedicated to assisting homeowners. As your first point of contact, they personally answer all phone calls, emails, and texts to provide one-on-one, immediate support. Owner Services facilitates the understanding of all aspects of Twiddy & Company's rental management service, including recommendations on rates and service providers, as well as answering any and all questions that arise. The Owner Services team regularly communicates with homeowners on best practices for optimal asset management.
Susie Anders
Susie has worked for Twiddy & Company since 2004, all but one of those years in Owner Services. She is a native of the Philadelphia suburbs and is an avid Eagles fan. She is a graduate of Villanova University and is a huge Nova basketball fan, too. She has been of service to many of our homeowners during her tenure and is a wealth of information and experience. Many of you have corresponded with Susie via email and on the phone as she works to assist homeowners with a variety of questions.
Kaleigh DiPietro
Kaleigh moved to the Outer Banks seasonally in 2012 and worked in local restaurants during her college summers. After graduating from Plymouth State University in 2014 with a degree in Business Administration, she moved to the Outer Banks full-time in 2016. Kaleigh joined Twiddy & Company in 2017, starting in Guest Services, before advancing to a Guest Services Assistant Manager. In 2020 she transitioned over to the real estate side of the business where she sold with a high-performing team for two years. Her leadership and passion for real estate made her a natural fit as Twiddy's Head of Real Estate and Broker-in-Charge for our Duck Office. Kaleigh enjoys music, reading, pilates, and walks on the beach with her husband, and dog Ulu.
Pam Geyer
Born and raised outside of Pittsburgh, PA, Pam has called the Outer Banks home since 2004. Working at Twiddy since 2009, her background in hospitality and guest services assisted her with a smooth transition to her current role, Owner Services Assistant Manager. Pam loves to travel so when she's not at work you can find her jet-setting around the world or relaxing with a good book in Ocracoke.
Shelby Hanrahan
Shelby relocated to the Outer Banks from Iowa in 2020 with her family. Shortly thereafter she joined Twiddy & Company as a Vacation Specialist and transitioned to Owner Services briefly before shifting to Field Services in April 2022, when our 'Zone Teams' moved to Operations. Shelby has returned to the Owner Services team, offering a wealth of knowledge from her experience in other departments. Shelby primarily assists new home buyers with their transition to Twiddy & Company. Her passion to deliver quality service makes her a perfect fit! In her time away from work, Shelby enjoys exploring the Outer Banks, spending time with her friends and family, and taking care of her plants!
Hunter Hewitt
Hunter is a proud local of Currituck County, a graduate of the local S.T.E.M. charter school, and earned his stripes as an Eagle Scout in 2017. Hunter's journey with Twiddy & Company began in June 2021 when he joined as a part-time Ambassador within our Premier Home Services program. The moment a full-time opportunity arose in our Guest Services Department specializing in vacation experiences, Hunter lept at the chance to learn more about our company culture. Hunter has since transitioned to a role within our Premier Home Services team as of fall 2023 where he works with a select group of homeowners and the Owner Services team. Beyond work, Hunter enjoys traveling and he often finds himself on Cape Cod during the summer and skiing in Colorado or Canada in the winter.
Sean Lear
Born and bred in Northern England, Sean moved to New York City in 2003 working as a regional manager for a very prestigious French luxury fashion retailer. After 15 great years in the big apple Sean decided to move to the beautiful Outer Banks in a failed attempt to improve his golf and fishing skills! Sean joined Twiddy & Company as an ambassador for Premier Homes Services, providing the ultimate guest experience before transitioning into Field Services as a dispatcher and ultimately landed in Owner Services where his focus is Twiddy's Premier Homes Services program.
Mary Mason
Mary is an NC girl having been born in Eastern NC and then growing up in Durham. She moved to the Outer Banks from Richmond VA in 1998 and raised two children before starting her career at Twiddy & Company in 2015. Mary's passion is building relationships and she began her journey in our Guest Services Department where she grew into an Assistant Manager role striving to provide the best guest experience. In early 2022, Mary moved to Owner Services where she hopes to formulate and strengthen lasting partnerships with our homeowner community.
Helen Newbern
Born and raised in Montpelier, Vermont. Helen moved to North Carolina in 2011 and fell in love with coastal living. Helen has worked in vacation rental property management since 2014 and thrives at providing high-quality service to our owners and guests. Helen loves helping owners achieve their real estate goals all while ensuring a memorable vacation experience for our guests. When not working, Helen enjoys spending time with her two dogs, Obi-Wan Kenobi and Mara Jade Skywagger, whom she shares with her husband.
Alison Robertson
Born and raised in Elizabeth City, NC, and a graduate of North Carolina State University in Raleigh, NC, Alison has a strong multigenerational family connection to and a love for the Outer Banks. She relocated to the Outer Banks in 2016 where she resides in Kill Devil Hills. She has three beautiful children and loves to travel, hike, and spend long days on ANY beach. Beginning her career at Twiddy in the field as part of our Premier Home Services team, she transitioned into Guest Services where she fell in love with enhancing the guest experience in your homes. Naturally, this led to a desire to create relationships with you, the owners. She transitioned into Owner Services in December 2019. Alison began working with owners who purchased homes currently in our program in the fall of 2020. She helped them navigate their new rental management partnership with Twiddy and Company leading up to and shortly after their purchase. Her passion for the rental and real estate sales markets on the Outer Banks made her the perfect choice to head our Business Development team. Alison now works with Twiddy's Owner Services, Asset Management, and Real Estate Sales teams to assist homeowners newly joining Twiddy & Company -- ensuring a smooth transition, a proper introduction, and a wealth of experience to everyone she encounters.
Tracey Sheehy
Tracey has been a full-time resident of Corolla since 2000 and has over 19 years of experience with Twiddy & Company. She loves taking advantage of the beautiful area we live in by spending time on the beach, reading, and walking with her dog. Tracey is passionate about traveling and spending time with her friends and family. Tracey's knowledge and experience in Property Management make her a valuable asset to our team.
Alyssa Snearer
Upon graduating from James Madison University in 2021, Alyssa initially joined Twiddy & Company as an intern. She quickly transitioned to a role with our Guest Services team full-time in the fall of 2021. Two years and a wealth of experience later, Alyssa joined the Owner Services team. She is excited to lend her experience to our homeowner community moving forward. Originally from Charlottesville, VA, Alyssa spent many summers vacationing on the Outer Banks and is proud to call this her home. She has strong family ties to the area including an uncle who has been building homes here locally since the 1980s.
Katy Stotler
Katy was raised on Knotts Island just across the Currituck Sound and has called the Outer Banks home since 2014. Katy started as a Premier Home Services intern in 2017 and has transitioned into a full-time position in 2020 after graduating with her MBA from East Carolina University. Katy enjoys reading, watching Christmas movies no matter the time of year, and spending time with her cat, Lacy.
Thomas Tingle
Thomas moved to the Outer Banks in May of 2021 as a junior at Old Dominion University, to work as an intern for Premier Home Services. Over the next year and a half, Thomas would go back to Norfolk, Virginia to complete his degree and moved to the Outer Banks as a full-time Owner Services representative shortly thereafter. Since October of 2022, Thomas has been happily and diligently working to better the experience of all Twiddy homeowners and has a passion for building relationships. In his free time, Thomas can be found enjoying music of all sorts, reading and writing, spending time in nature, and enjoying all things active.
Chris Trimble
Chris first joined the Twiddy family during the summer of 2017, working as a Financial Analyst intern. He transitioned into his role as a Pricing Data Analyst in Owner Services in January 2018 after graduating from La Salle University in Philadelphia, Pennsylvania with his MBA. Chris also completed his undergraduate degree at La Salle, where he was a double major in Finance and marketing. While at La Salle, Chris competed as a member of the Track and Field team.
Katie Wheeler
Originally from Maryland, Katie found her way to the Outer Banks and interned with Twiddy during her summers in college. After graduating from James Madison University in 2008, she came on board full time and started in Guest Services. After a few years, she moved to Owner Services and is proud to work with such a dedicated and passionate team. When she’s not at work, she can be found spending most of her time with her puppy, Doublestuff.
Ready to Work with Us?
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